This is an English translation of the Dutch general terms and conditions of RiskResolve B.V., version of 19 October 2026. This version replaces the general terms and conditions of 24 June 2025. In the event of any difference between the two texts, the Dutch text prevails.
Definitions
In these General Terms and Conditions, the following terms are used with the following meanings, unless expressly stated otherwise.
- General Terms and Conditions: The general terms and conditions as set out below.
- Account: the online account to be created by the Customer for the purpose of access to the Databases of RiskResolve B.V.
- Database(s): the Customer Due Diligence Database and Company Database, which have been created and are maintained by and owned by RiskResolve B.V., to which online databases the Customer will be given access under the Agreement.
- Service(s): All services or work, in whatever form, that RiskResolve B.V. has performed for or on behalf of the Customer under the Agreement.
- RiskResolve B.V.: RiskResolve B.V., located at Dorpsstraat 1, 5261 CJ Vught, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 96041013, VAT number NL867444174B01.
- Fee: The financial remuneration for the performance of the Services under the Agreement. The Fee is a fixed monthly fee, or a fixed annual fee if the Customer chooses annual payment, unless otherwise agreed in writing.
- Customer: The person with whom the Agreement has been concluded.
- Agreement: Any contract for services (as defined in Article 7:400 of the Dutch Civil Code (BW)) concluded between RiskResolve B.V. and the Customer.
- Parties: RiskResolve B.V. and the Customer.
- Product(s): All goods that are the subject of the Agreement concluded between the Customer and RiskResolve B.V.
Article 1. Scope
These General Terms and Conditions apply to all offers, quotations, Services, Products and Agreements concluded between RiskResolve B.V. and the Customer, unless the parties have expressly and in writing deviated from these General Terms and Conditions.
These General Terms and Conditions also apply to agreements with RiskResolve B.V. for the performance of which third parties are engaged.
The applicability of any purchasing or other general terms and conditions of the Customer is expressly rejected.
If one or more provisions of these General Terms and Conditions prove to be null and void or voidable, the General Terms and Conditions will remain in force in all other respects. In that case, RiskResolve B.V. and the Customer will consult with each other with the aim of agreeing on new provisions to replace the void or annulled provisions.
Deviations from the Agreement and the General Terms and Conditions are only valid if they have been expressly agreed with RiskResolve B.V. in writing.
If RiskResolve B.V. does not always require strict compliance with these General Terms and Conditions, this does not mean that their provisions do not apply, or that RiskResolve B.V. would in any way lose the right to require strict compliance with the provisions of these General Terms and Conditions in other cases.
In these General Terms and Conditions, the term "in writing" also means by email.
Article 2. Offers and/or quotations
Offers and/or quotations are made in writing, unless urgent circumstances make this impossible.
All offers and/or quotations of RiskResolve B.V. are without obligation, unless a period for acceptance has been set in the offer and/or quotation. If a period for acceptance has been set in the offer and/or quotation, the offer and/or quotation lapses when this period has expired.
RiskResolve B.V. cannot be held to its offers and/or quotations if the Customer, by standards of reasonableness and fairness and generally accepted views in society, ought to have understood that the offer and/or quotation, or any part thereof, contains an obvious mistake or clerical error.
If the acceptance deviates, whether or not on minor points, from the offer included in the offer and/or quotation, RiskResolve B.V. is not bound by it. The Agreement is then not concluded in accordance with this deviating acceptance, unless RiskResolve B.V. indicates otherwise in writing.
A composite quotation does not oblige RiskResolve B.V. to deliver part of the goods included in the offer and/or quotation and/or to perform part of the Agreement for a corresponding part of the stated price.
Offers and/or quotations do not automatically apply to future orders or repeat orders.
Article 3. Formation and term of the agreement
The Agreement is concluded by the timely acceptance by the Customer of the offer and/or quotation of RiskResolve B.V.
The Agreement is entered into for a term of one month. If the Customer chooses annual payment, the Agreement is entered into for a term of one year and a discount of 10 (ten) percent on the Fee applies. This applies unless the Agreement provides otherwise.
Upon expiry of the term, the Agreement is renewed by operation of law for a period of the same length, unless either Party terminates the Agreement in good time in accordance with Article 4.
Article 4. Termination of the agreement and notice period
The Agreement cannot be terminated during its term. The application of Article 7:408 of the Dutch Civil Code (BW) is hereby excluded.
Either Party may terminate the Agreement in writing with effect from the end of the current month or, in the case of annual payment, the end of the current year. The notice must be received before the end of that period. A monthly Agreement can therefore be terminated every month.
RiskResolve B.V. and the Customer may terminate the Agreement at any time by mutual consent.
If either party becomes bankrupt, is placed under guardianship, applies for a suspension of payments or discontinues its business operations, the other party has the right to terminate the Agreement early with immediate effect, without observing a notice period.
Article 5. Amendment of the agreement
If, during the performance of the Agreement, it becomes apparent that it is necessary for its proper performance to amend or supplement the Agreement, RiskResolve B.V. will inform the Customer of this as soon as possible. The Parties will then consult each other in good time about adjusting the Agreement.
If the parties agree that the Agreement will be amended or supplemented, the time of completion of the performance may be affected as a result. RiskResolve B.V. will inform the Customer of this as soon as possible.
If the amendment of or supplement to the Agreement will have financial, quantitative and/or qualitative consequences, RiskResolve B.V. will inform the Customer of this in advance.
If a fixed Fee, price and/or rate has been agreed, RiskResolve B.V. will indicate the extent to which the amendment of or supplement to the Agreement affects the price. In doing so, RiskResolve B.V. will try, as far as possible, to provide a price quotation in advance.
RiskResolve B.V. will not be able to charge additional costs if the amendment or supplement is the result of circumstances that can be attributed to RiskResolve B.V.
Changes to the Agreement originally concluded between the Customer and RiskResolve B.V. are only valid from the moment these changes have been agreed in writing between both parties by means of a supplementary or amended Agreement.
Article 6. Performance of the agreement
RiskResolve B.V. will perform the Agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
RiskResolve B.V. has the right to have certain work carried out by third parties. The application of Articles 7:404, 7:407(2) and 7:409 of the Dutch Civil Code (BW) is expressly excluded.
RiskResolve B.V. has the right to perform the Agreement in phases.
If the Agreement is performed in phases, RiskResolve B.V. has the right to invoice each completed part separately and to require payment for it. If and for as long as this invoice is not paid by the Customer, RiskResolve B.V. is not obliged to perform the next phase and has the right to suspend the Agreement.
If the Agreement is performed in phases, RiskResolve B.V. has the right to suspend the performance of those parts that belong to the next phase or phases until the Customer has approved the results of the preceding phase in writing.
The Customer will provide RiskResolve B.V. in good time with all data or instructions that are necessary for the performance of the Agreement or that the Customer should reasonably understand to be necessary for the performance of the Agreement.
If the aforementioned data and instructions are not provided, or not provided in good time, RiskResolve B.V. has the right to suspend the performance of the Agreement. The additional costs incurred as a result of the delay will be borne by the Customer.
Article 7. Account
In order to obtain access to the Databases, the Customer must create an account.
In doing so, the Customer must enter its personal data.
Access to the Databases is a personal right. It is never permitted to provide the login details to third parties and/or to use the login details of third parties.
Article 8. Access to data and database
The Customer is given immediate access to the data of the Company Database. The Customer is given access to the data of the Customer Due Diligence Database after the Customer has paid the Fee in full.
The Customer receives login details from RiskResolve B.V. with which the Customer obtains access to the Databases.
The Customer is at all times liable for keeping its login details confidential. RiskResolve B.V. cannot be held liable for the loss of the login details or for the consequences of their becoming publicly known, unless this is attributable to RiskResolve B.V.
Article 9. Intellectual property
RiskResolve B.V. reserves all rights and powers to which it is entitled under the Dutch Copyright Act (Auteurswet), the Dutch Database Act (Databankenwet) and other intellectual property laws and regulations.
All intellectual property rights relating to the data included in the Databases belong to RiskResolve B.V.
All intellectual property rights relating to the Databases belong to RiskResolve B.V.
Article 10. Access and usage rights
RiskResolve B.V. grants the Customer the non-transferable right to access and use the data included in the Databases.
The right of use is subject to, among other things, the following restrictions:
- the Customer is not permitted to grant third parties access to the Databases
- the Customer is not permitted to make the data obtained from the Databases available for use by third parties or to use it on behalf of third parties
- the Customer is not permitted to change or adapt data obtained from the Databases
- the Customer is not permitted to disclose, distribute or resell the data obtained from the Databases
Article 11. Prices and rates
The Fee and/or the prices and rates are expressed in EUR (euros), exclusive of VAT and other government levies, unless stated otherwise.
The Fee and/or the prices and rates are inclusive of travel, accommodation, packaging, delivery or shipping costs and administration costs, unless stated otherwise.
If no price has been expressly agreed, the price will be determined on the basis of the hours actually spent and the usual hourly rates of RiskResolve B.V.
RiskResolve B.V. will inform the Customer of any additional costs in good time before the Agreement is concluded.
Article 12. Change of Fee, prices and/or rates
RiskResolve B.V. reserves the right to increase the Fee, the prices and/or rates during the Agreement, even if the Fee, the prices and/or rates were not given subject to change.
RiskResolve B.V. will notify the Customer in writing as soon as possible of an increase in the Fee, the prices and/or rates.
If the increase in the Fee, the prices and/or rates takes place within three months after the conclusion of the Agreement, the Customer has the right to dissolve the Agreement by means of a written declaration, unless:
- the increase results from a power or an obligation of RiskResolve B.V. under the law (including but not limited to an increase in VAT and/or other taxes/levies)
- the increase is caused by a rise in costs (including but not limited to raw materials and wages) and/or is based on other grounds that were not reasonably foreseeable when the Agreement was entered into
- it has been stipulated that the performance of the Agreement will take place more than three months after the conclusion of the Agreement
The Fee and/or the prices and rates are indexed annually in accordance with the index figures of Statistics Netherlands (CBS), rounded to whole euros, without any further notice to the Customer being required.
Article 13. Delivery
Delivery takes place by making the goods available to the Customer. Upon delivery, the risk of the goods passes to the Customer.
The Customer is obliged to take delivery of the purchased goods at the moment they are made available to him/her or handed over to him/her.
If the Customer refuses to take delivery of the goods at the place of delivery or fails to provide data or instructions that are necessary for the delivery, the goods intended for delivery will be stored at the Customer's risk and expense. In that case, the Customer will owe all additional costs.
Article 14. Time limits
If a time limit has been agreed or stated, this time limit is only indicative and is never to be regarded as a strict deadline, unless otherwise agreed in writing.
If RiskResolve B.V. requires data or instructions from the Customer that are necessary for the delivery and/or performance, the time limit commences after the Customer has provided them to RiskResolve B.V.
If the delivery period is exceeded, the Customer must give RiskResolve B.V. notice of default in writing, in which RiskResolve B.V. is still granted a reasonable period to remedy any shortcoming.
Article 15. Payment
Payment is made by transfer to a bank account designated by RiskResolve B.V., unless otherwise agreed.
Payment must be made in advance, i.e. before the start of the performance of the Agreement, unless otherwise agreed.
Payment in arrears must be made within 14 days of the invoice date, in a manner to be indicated by RiskResolve B.V. and in the currency in which the invoice was issued, unless otherwise agreed.
The Customer is not entitled to deduct any amount from the amount owed by way of set-off on account of a counterclaim asserted by him/her.
The Fee is invoiced in advance per month or, if the Customer chooses annual payment, per year, unless otherwise agreed in writing. Any additional Services are invoiced monthly, unless otherwise agreed in writing.
RiskResolve B.V. is entitled to invoice the Customer for the work performed in the preceding period. Invoicing takes place monthly.
RiskResolve B.V. and the Customer may agree that payment will be made in instalments in proportion to the progress of the work. If payment in instalments has been agreed, the Customer must pay in accordance with the instalments and percentages as set out in the Agreement.
Objections to the amount of the invoice do not suspend the payment obligation.
After 14 days from the invoice date have elapsed, the Customer is in default by operation of law, without notice of default being required. From the moment of default, the Customer owes interest of 2% per month on the amount due and payable, unless the statutory interest is higher, in which case the statutory interest will be owed.
In the event of bankruptcy, administration, suspension of payments, the Dutch statutory debt rescheduling scheme for natural persons (WSNP), guardianship or liquidation, all invoiced amounts and/or other claims of RiskResolve B.V. and/or other obligations of the Customer towards RiskResolve B.V. become immediately due and payable.
Article 16. Collection costs
If the Customer is in breach or in default in the (timely) performance of its obligations, all reasonable costs of obtaining satisfaction out of court will be borne by the Customer, including but not limited to the extrajudicial (collection) costs, which are set at 15% (fifteen per cent) of the total outstanding principal sum, with a minimum of EUR 90 (ninety euros) for each invoice that has not been paid in full or in part.
All judicial costs (including court fees and lawyers' fees) and enforcement costs will also be borne by the Customer.
Article 17. Retention of title
All goods delivered by RiskResolve B.V. in the context of the Agreement remain the property of RiskResolve B.V. until the Customer has properly fulfilled all its obligations under the Agreement and paid in full everything it owes. The amount owed also includes:
- the reimbursement of all costs and interest, including those relating to earlier and later deliveries and services performed, as well as claims for damages due to failure in performance.
As long as ownership of the delivered goods has not passed to the Customer, the Customer may not resell, pledge or otherwise encumber the goods covered by the retention of title.
Article 18. Suspension
If the Customer fails to fulfil an obligation under the Agreement, or fails to fulfil it in full or in good time, RiskResolve B.V. has the right to suspend the performance of the Agreement, including but not limited to suspension of the right of access to the Databases.
Furthermore, RiskResolve B.V. is entitled to suspend the fulfilment of the obligations if:
- after the conclusion of the Agreement, RiskResolve B.V. becomes aware of circumstances that give good reason to fear that the Customer will not fulfil the obligations
- the Customer was requested, upon conclusion of the Agreement, to provide security for the fulfilment of his/her obligations under the Agreement and this security is not provided or is insufficient
- circumstances arise which are of such a nature that performance of the Agreement is impossible or that RiskResolve B.V. cannot reasonably be expected to maintain the Agreement unchanged
In the event of suspension, RiskResolve B.V. retains the right to claim damages.
Article 19. Dissolution
If the Customer fails to fulfil an obligation under the Agreement, or fails to fulfil it in full, in good time or properly, RiskResolve B.V. is entitled to dissolve the Agreement with immediate effect.
Furthermore, RiskResolve B.V. is entitled to dissolve the Agreement with immediate effect if:
- after the conclusion of the Agreement, RiskResolve B.V. becomes aware of circumstances that give good reason to fear that the Customer will not fulfil the obligations
- the Customer was requested, upon conclusion of the Agreement, to provide security for the fulfilment of his/her obligations under the Agreement and this security is not provided or is insufficient
- due to the delay on the part of the Customer, RiskResolve B.V. can no longer be expected to perform the Agreement under the originally agreed conditions
- circumstances arise which are of such a nature that performance of the agreement is impossible or that RiskResolve B.V. cannot reasonably be expected to maintain the agreement unchanged
- the Customer is declared bankrupt, is placed under guardianship, files an application for a suspension of payments, applies for the Dutch statutory debt rescheduling scheme for natural persons (WSNP), is faced with an attachment of all or part of its property
- the Customer dies
Dissolution takes place by means of written notice without judicial intervention.
If the Agreement is dissolved, all claims of RiskResolve B.V. against the Customer become immediately due and payable.
If RiskResolve B.V. dissolves the Agreement on the aforementioned grounds, RiskResolve B.V. is not liable for any costs and is not obliged to pay any compensation.
If the dissolution is attributable to the Customer, the Customer is liable for the damage suffered by RiskResolve B.V.
Article 20. Force majeure
A failure in performance cannot be attributed to the Parties if the failure is not due to their fault, nor is for their account by virtue of the law, a juridical act or generally accepted views. In that case, the parties are also not obliged to fulfil the obligations arising from the Agreement.
In addition to the statutory provisions, force majeure in these General Terms and Conditions means all external causes, foreseen or unforeseen, over which the Parties have no control and as a result of which the Parties are reasonably unable to fulfil the obligations.
Circumstances constituting force majeure include, among others:
- strikes, lockouts, fire, water damage, natural disasters or other external calamities, mobilisation, war, traffic obstructions, blockades, import or export restrictions or other government measures, stagnation or delay in the supply of raw materials or machine parts, shortage of labour, as well as any circumstances that impede the normal course of business, as a result of which the Parties cannot reasonably be required to perform the Agreement.
RiskResolve B.V. also has the right to invoke force majeure if the circumstance that prevents (further) performance of the Agreement occurs after RiskResolve B.V. should have fulfilled its obligation.
In the event of force majeure, the parties are not obliged to continue the Agreement, nor are they liable to pay any compensation.
The Parties may suspend the obligations under the Agreement in whole or in part for as long as the force majeure continues. If this period lasts longer than 2 months, both parties are entitled to dissolve the Agreement with immediate effect, by means of written notice, without judicial intervention, without the parties being able to claim any compensation.
If, at the time the force majeure occurs, RiskResolve B.V. has already partially fulfilled its obligations under the Agreement, RiskResolve B.V. is entitled to invoice the part already fulfilled separately. The Customer is obliged to pay this invoice as if it were a separate Agreement.
Article 21. Liability
RiskResolve B.V. is only liable for direct damage caused by gross negligence or intent on the part of RiskResolve B.V.
RiskResolve B.V. is never liable for indirect damage, which in any event includes consequential damage, lost profits, lost savings, business interruption or non-material damage of the Customer.
RiskResolve B.V. is not liable for damage of any kind arising because RiskResolve B.V. relied on incorrect and/or incomplete data provided by the Customer, unless this inaccuracy or incompleteness should have been apparent to RiskResolve B.V.
RiskResolve B.V. is not liable for the corruption, destruction, theft or loss of data or documents as provided by the Customer.
If RiskResolve B.V. should be liable for any damage, the liability of RiskResolve B.V. is in any event and at all times limited to a maximum of € 5,000 (five thousand euros).
Any liability claim against RiskResolve B.V. lapses in any event one month after the Customer became aware of any damage or could reasonably have been aware of it. Within the aforementioned period of 1 (one) month, the Customer must inform RiskResolve B.V. of the damage properly and with reasons, failing which any (damage) claim of the Customer will lapse.
Article 22. Indemnity
The Customer indemnifies RiskResolve B.V. against any claims by third parties who suffer damage in connection with the performance of the Agreement that is attributable to the Customer.
If RiskResolve B.V. is held liable by third parties, the Customer is obliged to assist RiskResolve B.V. both out of court and in court.
Article 23. Limitation period
For all claims against RiskResolve B.V. and any third parties engaged by RiskResolve B.V., a limitation period of 1 (one) year from the date on which the damage occurred applies, by way of derogation from the statutory limitation periods.
Article 24. Confidentiality
The Parties are obliged, during the term and after termination of the Agreement, to observe confidentiality regarding all information that they know or can reasonably suspect to be confidential.
Article 25. Privacy and cookies
RiskResolve B.V. stores the data and information that the Customer provides to RiskResolve B.V. and that RiskResolve B.V. collects carefully and confidentially in accordance with the applicable legislation, including but not limited to the General Data Protection Regulation (GDPR).
For further information regarding privacy and the use of cookies, reference is made to the privacy policy and the cookie policy of RiskResolve B.V. on its website.
Read the privacy policy and the cookie policy.
Article 26. Amendment of the General Terms and Conditions
RiskResolve B.V. has the right to amend these General Terms and Conditions unilaterally at any time.
Amendments will also apply to Agreements already concluded.
Article 27. Applicable law and disputes
All legal relationships to which RiskResolve B.V. is a party are governed exclusively by Dutch law. Disputes between the Parties will be submitted exclusively to the competent court in the district of The Hague, unless mandatory law provides otherwise.
The applicability of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention) is excluded.
Article 28. Provision of the General Terms and Conditions
The General Terms and Conditions are legally provided to the Customer prior to or at the time of concluding the Agreement.
Contact
If you have any questions about these general terms and conditions, you can contact us by email at contact@riskresolve.com, by telephone on +31 85 080 66 22 or by post at Dorpsstraat 1, 5261 CJ Vught, the Netherlands.
RiskResolve B.V. is registered with the Dutch Chamber of Commerce (KvK) under number 96041013. Its VAT number is NL867444174B01.