From template to completed onboarding
A procedure is a series of actions in a fixed order, such as a form or questionnaire, documents, an identity verification and signing an engagement letter from the contract builder. You build the template once, and ready-made onboarding templates are there for each profession.
You send the procedure to a contact in the case file, let a workflow do it or use the API. Through the API you pass known data for the forms, and lock it if your client should only see it. Your client works through the steps in the client portal and picks up later where they left off.
In the case file you see the status of every procedure, from sent to completed or expired, with what your client supplied, filled in or signed at each step.
Procedures and the Wwft
An onboarding procedure collects in one go what Article 3(2) Wwft asks at the start of a relationship, such as identifying and verifying the client, details of the ultimate beneficial owner and the purpose and nature of the relationship. What the client supplies goes into the case file, where Article 33 Wwft requires record-keeping.
Frequently asked questions
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